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Technicians can even see multiple monitor views on a single screen, so they can find information and drag and drop files to more quickly resolve user issues.

When you connect to a remote workstation with multiple monitors, DRE can allow you to more easily toggle between the monitors to make sure you are seeing the view you want. With DRE, you can connect to Linux, Windows, or macOS devices in typically under 8 seconds, gaining access and control faster to start resolving end user issues without delay. The tool can give techs what they need to resolve issues quickly, easily, and safely no matter where they’re located or what device they’re connecting to or from. SolarWinds Dameware Remote Everywhere (DRE) is a powerful remote desktop solution built to let IT technicians provide remote support to desktops with multiple monitors in just a few clicks. How does desktop monitor support work in Dameware Remote Everywhere?.Remote monitor support occurs when an IT technician connects to a remote device, whether it’s a desktop computer, laptop, or mobile device, and takes over the controls of that remote device from their own device to troubleshoot and resolve issues as if they’re on the affected device without needing to physically be on the problematic device. The only difference is you’ll have the option either to view the monitors on your single screen or to switch between monitors as you take control of the user’s device.

Once you have a solution that allows remote support for multiple monitors, the process of providing remote support is very similar to the process of providing support for a workstation with a single monitor. Without a tool specifically designed to make multi-monitor support easier, technicians may struggle to maneuver between the various monitors and view screens while resolving end user problems. To provide remote support to multiple monitors, you need a remote access solution designed to let IT technicians access and control users’ computers from a remote location with the ability to more easily switch between monitors.

How to provide remote support to multiple monitors.

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